Privacy Policy

1. Data Controller

• Legal name: Brava A&M Solutions SL
• Tax ID (NRT): L-717603-E
• Address: C/ del Clos 01, Block A, house 2A, AD300 Ordino, Principality of Andorra
• Contact email: info@importocotxe.ad

2. Data we collect

We collect the following types of data:

• Browsing data: IP address, device identifiers, browser, language, pages visited, date and time, referrer, UTM and campaign parameters (gclid, fbclid).
• Form data: name, surname, phone, email, message and custom fields you provide when contacting us through the website.
• Lead Ads data: when you fill out a form in a Meta (Facebook/Instagram) or Google ad, we receive your name, email, phone and form responses directly from the ad platform.
• Account data: if you sign up, also username, encrypted password and language preferences.
• Sales data: history of inquiries, vehicles of interest, budget and notes added by the sales team to manage your request.

3. How we use your data

• Respond to your request for information about vehicles and the import process.
• Manage the commercial relationship: quote, contract, delivery and after-sales.
• Marketing and advertising: optimization of Google Ads and Meta Ads campaigns, retargeting based on your previous browsing.
• Analytics and improvement of the website using analytics tools.
• Compliance with legal obligations (invoicing, 12-month mechanical warranty, administrative requirements).

4. Legal basis for processing

• Performance of a contract: to process your purchase or import request.
• Consent: to send you marketing communications and for non-essential cookies (analytics, marketing).
• Legitimate interest: to improve the service, prevent fraud and administer the site.
• Legal obligation: to comply with Andorran tax and commercial regulations.

5. Third parties we share data with

We do not sell your data. We share strictly necessary information with the following providers:

• Google (Google Analytics 4, Google Ads, Google Tag Manager): measurement, campaign attribution and advertising.
• Meta Platforms Ireland (Facebook, Instagram, Meta Pixel, Lead Ads, WhatsApp Business): advertising, lead capture and WhatsApp communication.
• Microsoft (Bing Ads): search advertising and measurement.
• Metricool: social media and web analytics.
• Hosting and email providers located in the European Union and the United States.

Each of these providers acts as a processor or joint controller depending on its role, and has its own privacy policy.

6. International transfers

Some of the providers above (Google, Meta, Microsoft) are based in the United States. These transfers are covered by European Commission adequacy decisions (EU-US Data Privacy Framework) and standard contractual clauses where applicable.

7. Retention periods

• Unconverted lead data: up to 24 months from the last contact.
• Customer data: for the duration of the commercial relationship and, afterwards, the applicable legal periods (tax, warranty).
• Browsing data and cookies: per the duration of each cookie (see Cookie Policy).

8. Your rights

You have the right to:

• Access your personal data.
• Rectify inaccurate data.
• Erase your data when no longer needed.
• Object to processing or request its restriction.
• Portability of your data to another provider.
• Withdraw consent at any time.

To exercise any of these rights, write to info@importocotxe.ad stating which right you wish to exercise and attaching a copy of an ID document. We will respond within 30 days at most.

9. Complaint to the supervisory authority

If you believe your rights have not been properly addressed, you can file a complaint with the Andorran Data Protection Agency (APDA): https://apda.ad.

10. Cookies

This site uses first-party and third-party cookies. For more information, see our Cookie Policy.

11. Changes to this policy

We may update this policy to reflect legal changes or changes in our services. The last update date is shown above. We recommend reviewing it periodically.

12. Contact

For any questions related to your personal data, write to info@importocotxe.ad.